Services and Solutions
Purchasing and After-Sales Consulting
The VALIFTER technical-sales team is available to offer comprehensive consulting services that cover every stage of the purchasing process. From identifying the most suitable product for specific needs to after-sales support, we ensure continuous, personalized assistance. Our wide range of solutions is designed to meet all types of needs and solve any issues. Customers are supported in every step, from shipping and delivery to follow-up on the purchased product or service, ensuring a seamless experience and total satisfaction.
Consulting
The technical-sales staff is ready to provide phone and online consultations, using photos, videos, and, if necessary, site visits to identify any issues preventing the opening of manhole covers and guide customers in choosing the most suitable product. We also offer in-depth meetings to examine the features and functionalities of the various devices. Afterward, we prepare a customized offer tailored to the specific needs of the customer, ensuring perfectly adapted solutions.
Customer Service
The VALIFTER after-sales service ensures prompt resolution of reports. Within 24 hours, the relevant department takes charge of the request and contacts the customer for further details. The resolution is achieved through phone support, on-site visits, or workshop interventions by technicians. After the intervention, feedback is requested to help VALIFTER assess the level of customer satisfaction, aiming for continuous improvement.
Training Courses
Equipment Usage Training
As required by the applicable regulations,the employer must provide workers with adequate training and instruction of equipment uses, machines, and systems.
VALIFTER organizes and conducts training and certification courses of manhole cover lifters uses, aimed at all operators who handle the equipment. The courses are taught by specialized technicians who hold the qualification of trainer, as specified by the regulations and can be held at company premises or online. Upon completion of the training course, a personalized certificate is issued to each participant.
Theoretical Training
In the first phase of training, the purchased equipment is introduced, along with technical specifications such as dimensions, capacity, load rating, and usage methods, including procedures for handling any anomalies. Part of the introductory module is dedicated to raising awareness on safety and accident prevention.
Practical Training
The practical training focuses on the actual use of the equipment, covering all stages. At the end of the training, participants perform simulations and usage tests.
Site Visit and Operational Demonstrations
A Customized Service for the Customer
VALIFTER is committed to providing innovative solutions in the field of manhole cover handling, with a focus on the specific needs of each customers and operational demonstrations are a distinctive added value, allowing us to tangibly showcase the functionality of our devices directly at the customer’s operational sites.
Exclusive Know-How of the VALIFTER Team
Our team consists of highly specialized technicians with exclusive expertise. Thanks to our in-house technical department, we are able to design customized prototypes and tailor-made solutions. This means that every customer can benefit from bespoke solutions that precisely meet their production needs.
In-depth knowledge of industry regulations
Our experience has allowed us to gain a deep understanding of the challenges and regulations in the industry. This enables us to offer solutions that are not only compliant with current regulations but also optimized to ensure maximum efficiency and safety. Every solution provided by VALIFTER is designed to comply with the latest standards, minimizing risks and maximizing benefits for our customers.
Highly Qualified Team
Ongoing training is one of the key factors in our success. Our staff is constantly updated through specialized courses and certification, ensuring that the skills of our team are always aligned with the latest technological and methodological innovations. This results in a high-quality service where every aspect is handled with the utmost professionalism.
Request an operational demonstration: our team would be happy to demonstrate the full potential of our manhole cover lifters directly at your location.
